Terms of service

Terms & Conditions – Huff N Puff (huffnpuff.co.nz)

Last updated: 18/11/2025

Welcome to Huff N Puff. By accessing or using our website (huffnpuff.co.nz) and purchasing our products or services, you agree to the following Terms and Conditions. Please read them carefully.

1. General

1.1 These Terms and Conditions govern the use of the Huff N Puff website and all purchases made through it.
1.2 Huff N Puff (“we”, “us”, “our”) is a New Zealand business operating at [insert business address].
1.3 By using this website, you confirm that you are at least 18 years old or have legal parental/guardian consent.

2. Products & Services

2.1 All products and services listed on our website are subject to availability.
2.2 We reserve the right to discontinue, update, or change products without prior notice.
2.3 Product descriptions and images are provided for informational purposes and may vary slightly from delivered items.

3. Pricing & Payment

3.1 All prices are listed in New Zealand Dollars (NZD) and include GST unless otherwise stated.
3.2 Prices may change at any time without notice.
3.3 Payment must be received in full at the time of purchase.
3.4 We accept the payment methods displayed at checkout. Transactions are processed securely through our authorised payment provider.
3.5 By submitting your payment details, you confirm that you are authorised to use the selected payment method.

4. Shipping & Delivery

4.1 Orders will be processed and shipped within the timeframes stated on our website.
4.2 Delivery times are estimates only and may vary based on location, courier delays, or factors outside our control.
4.3 We are not responsible for delays caused by incorrect delivery information provided by the customer.

5. Returns, Refunds & Exchanges

5.1 We comply with the New Zealand Consumer Guarantees Act 1993 (CGA).
5.2 Customers may request a return or exchange within [insert timeframe, e.g., 14 days] of receiving the product, provided the item is unused and in original condition.
5.3 Refunds will be processed via the original payment method once the returned item is received and inspected.
5.4 Shipping costs for change-of-mind returns are the responsibility of the customer.
5.5 Faulty or damaged items will be replaced or refunded in accordance with NZ consumer law.

6. Order Cancellations

6.1 We may cancel an order at any time if:

  • the item is no longer available

  • fraudulent or suspicious activity is detected

  • payment is not successfully processed
    6.2 Customers may request cancellation prior to dispatch. Once an order has shipped, it cannot be cancelled.

7. Privacy & Data Security

7.1 We respect your privacy and handle all personal information in accordance with the New Zealand Privacy Act 2020.
7.2 Information collected during ordering (name, address, payment details, etc.) is used solely to process and fulfil your order.
7.3 Payment information is handled securely and is not stored on our servers.
7.4 For full details, please refer to our Privacy Policy.

8. Liability

8.1 To the maximum extent permitted by law, Huff N Puff is not liable for:

  • indirect or consequential losses

  • delays or issues caused by third-party couriers

  • damage resulting from misuse or improper handling of products
    8.2 Nothing in these Terms limits your rights under the Consumer Guarantees Act.

9. Website Use

9.1 You agree not to misuse this website or engage in activities that may disrupt its operation.
9.2 All content on the website—including text, images, logos, and design—is owned by Huff N Puff and protected by copyright law.

10. Changes to Terms

10.1 We may update these Terms at any time.
10.2 Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

11. Contact Information

For any questions, concerns, or support, please contact us:
Email: [insert email]
Phone: [insert phone]
Address: [insert address]

12. Governing Law

These Terms & Conditions are governed by the laws of New Zealand.